We
at Action Air Freight
Services are very
interested in how our
customers perceive our
services from our
Customer Service in the
office to the
shipper’s or
consignee’s dock. We
want to know if you are
treated well on the
phone and what your
experience was with the
driver at your door. We
feel that any input,
whether a compliment or
a criticism, is positive
input.
Please
take a moment to
complete and submit this
form and let us know how
we are doing.
Thanks,
Buzz Gondran
President
TELEPHONE
EXPERIENCE
Was the Action CSR courteous, professional and
pleasant on the phone?
Yes
No
Was the
CSR Helpful and able to
give you the answers you
required?
Yes No
Was
the information
requested required
promptly?
Yes No
If
necessary, did you
receive a call back as
promised?
Yes
No
DISPATCH
Was
your pick up taken
quickly and courteously
over the phone?
Yes No
Were
you able to obtain
current and accurate
status information?
Yes No
Was
your shipment handled as
promised?
Yes No
COMMUNICATION
Did
you receive calls from
Action to inform you of
problems when they occurred?
Yes No
Was
shipment status promptly
given when requested?
Yes No
Were
documents faxed promptly
when requested?
Yes No
DRIVER
Was the
driver professional and
courteous?
Yes
No
Was the
driver in uniform?
Yes No
Did the
driver present of have a
company Identification
Card displayed?
Yes No
Did the
driver handle the
shipment with the
appropriate amount of
care?
Yes No
OUTBOUND
Was
the carrier/master bill
provided promptly?
Yes No
Were
dimensions and reweigh
provided promptly?
Yes No
Was
the shipment dropped to
the carrier on time/as
instructed?
Yes No
How would you rate your
overall experience with
Action Air Freight
Services
Poor
Fair
Average
Good
Excellent
General Comments
SURVEY:
If Action Air Fright had an Internet Based POD
Server would your company
utilize secure access to
obtain PODs and status shipments? (Internet
based PODs would be used
instead of phone contacts)
