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Who’s who
and who does what.
Buzz
Gondran: President
Duties
include: Oversight of the Company,
Sales & Marketing, Service
& Services.
The founder
and sole owner of the company since
it began operations in 1982. Over
the years we have started
successful ventures and some
unsuccessful but local trucking has
always been, and will remain our
core business.
E-mail: Buzz@action-air.com
Phyllis Barham: General
Manager
Duties
include: Overall Success of the
Business and Planning. Container
Freight Station, Customs Exam
Station operations.
Starting with
her arrival in 1999 Phyllis has
injected her energy and her
experience with much larger
companies into Action. Her
forwarding background at DFW and at
LAX and her management time spent
with a large, international
manufacturing company has directly
contributed to our improvements
customer service.
E-mail: Phyllis@action-air.com
Duane Exparza: Operations
Manager
Duties
Include: Success of the Day-to-Day
Operation, Trucking Operation and
Analysis.
An integral
part of the company since 1987
Duane has seen us through every
aspect of huge growth and then
downsizing. From driving the trucks
to running the operation Duane has
done it all. He knows the in and
outs of organizing our assets to
provide our customer’s with what
hey need.
E-mail: DuaneE@action-air.com
Brad Wills: Dispatch
Supervisor
Duties
Include: Managing Drivers and
Trucks, Overseeing Data Entry of
Alerts, Airline Handling and
Special Projects.
Brad has
worked in every operational
department here since 1993
including managing the warehouse
and the storage and many special
projects. Brad knows how to manage
his equipment and drivers to get
your shipments from point A to
point B, or to point Z for that
matter. He has the knowledge to
keep his customers satisfied and
informed.
E-Mail: Brad@action-air.com
Alisha Marley: Customer
Service Representative.
Duties
Include: Communicating with the
Customer, Communicating Customer
Needs to Dispatch, Invoice
Accuracy.
Alisha’s
background and forte is Customer
Service and Communicating. We were
lucky to obtain her services after
her time at a local forwarder’s
office. Her project has been to
improve our customer service
awareness. Although this is a never
ending project her efforts to date
have been impressive.
E-mail: Alisha@action-air.com
Rob
Thompson: Accounts
Receivable
Duties
Include: Communicating with
Customer’s Payable Departments,
Billing Discrepancy Resolution.
Rob has had
various responsibilities with the
company since coming to work for us
in 1993. Most recently he has been
our Night manager before taking on
the role of collections. Rob knows
when conflicts may occur in the
billing cycle and works to be
proactive in solving them. He knows
the importance of communicating and
cash flow/
E-Mail: Rob@action-air.com
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